Refund and Returns Policy
At Tariq’s Art Studio, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our Refund and Returns Policy below.
1. Returns
1.1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within [Number of Days, e.g., 30] days of receiving your order.
1.2. Non-Returnable Items: Certain items are non-returnable, including but not limited to custom orders, gift cards, and any item marked as final sale.
1.3. Return Process: To initiate a return, please contact us at [Your Contact Information] with your order number and reason for the return. We will provide you with instructions on how to return the item.
1.4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
2.1. Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number of Days, e.g., 7-10] business days.
2.2. Partial Refunds: In certain situations, only partial refunds may be granted, such as items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
2.3. Late or Missing Refunds: If you haven’t received a refund within the expected time frame, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Information].
3. Exchanges
3.1. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [Your Contact Information] and send your item to: [Your Return Address].
4. Damaged or Defective Items
4.1. Reporting: If your item arrives damaged or defective, please contact us immediately at [Your Contact Information] with your order number and photos of the damaged or defective item. We will work with you to resolve the issue promptly.
4.2. Replacement: Depending on the circumstances, we may offer a replacement, a repair, or a full refund for damaged or defective items.
5. Gifts
5.1. Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
5.2. Gift Giver Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
